1. Overview
Lovelybonesur (lovelybonesur.world) is an educational content website that currently provides all of its content free of charge. We do not currently sell products, subscriptions, digital downloads, or services via this website.
As a result, there are no transactions for which refunds would be applicable at this time.
2. Future Commercial Offerings
If Lovelybonesur introduces paid products or services in the future, this Refund Policy will be updated before any such offering is made available. Any future refund terms will comply fully with:
- The New Zealand Consumer Guarantees Act 1993
- The New Zealand Fair Trading Act 1986
- The Consumer Rights Directive (EU) 2011/83/EU for customers in the European Economic Area, including Austria and Germany
- Any other applicable consumer protection legislation
3. Consumer Rights – New Zealand
Under the Consumer Guarantees Act 1993, New Zealand consumers are entitled to remedies (including refunds where appropriate) when goods or services do not meet consumer guarantees. These statutory rights cannot be excluded, restricted, or modified by contract and apply regardless of this policy.
4. Consumer Rights – European Union
For users located in Austria, Germany, or other EU member states, you may have additional rights under applicable EU consumer protection legislation, including rights of withdrawal for distance contracts. Where applicable, these rights will be clearly communicated at the point of purchase when any paid offering is introduced.
5. Contact
If you have a concern or query about any charge or transaction associated with this website — including any charge you believe to have occurred in error — please contact us immediately:
Lovelybonesur
40 Mercer Street, Wellington 6011, New Zealand
Email: managers@lovelybonesur.world
Phone: 0800 101 996
We aim to respond to all enquiries within two New Zealand business days.